T&Cs Privacy Policy


Terms & Conditions             Privacy Policy


France-Caviar.com - Terms & Conditions


(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.  If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. 

You must be at least 18 years of age to use our website.  By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.


(2) These terms and conditions

These terms and conditions were made using an SEQ Legal precedent created for http://www.template-contracts.co.uk and available on http://www.website-law.co.uk.


(3) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.  

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.


(4) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.


(5) Restricted access

Access to certain areas of our website is restricted.  We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.  

We may disable your user ID and password in our sole discretion without notice or explanation.


(6) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


(7) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.


(8) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


(9) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


(10) Variation

We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.


(11) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.  


(12) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 


(13) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.


(14) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.


(15) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


(16) Registrations and authorisations

We are registered with Ranson Solutions Ltd.  You can find the online version of the register at http://www.companieshouse.gov.uk/.  Our registration number is 03776573.


(17) Our details

The full name of our company is Ranson Solutions.

We are registered in England & Wales under registration number 03776573.  

Our registered address is 803 New Providence Wharf, 1 Fairmont Avenue, E14 9PA, London.

You can contact us by email to contact@france-caviar.com or info@ranson-solutions.co.uk.


(18) Acceptance of Terms of Sale

These conditions apply throughout the duration of their posting by France-Caviar.com. By placing an order, you acknowledge that you read and understood the general conditions of sale on the site www.france-caviar.com. All orders implies acceptance of these terms without reservation. These general conditions of sale prevail over all other conditions contained in any other document.


(19)  Products

Photographs or videos illustrating the products are intended for guidance only and are not necessarily displayed to scale or exact colour definition. Graphic depictions may not, therefore, be identical to actual products and should be used for general guidance only. The customer is informed that the weight of the products listed on the product page may very slightly vary. No claim may be made regarding this. 



(20)  Order

The ordering process involves the following steps:

• Adding your desired items into your shopping cart

• Your validation of purchase 

• Filling a form and providing information required for billing and delivery (Personal data are protected under the Data Protection Act, and are not used by third parties).

• Completing payment

• Order is considered as accepted after receiving email confirmation from France-Caviar.com.

Customer will be notified by email of any stock shortages that could affect the order. In this case, the product will be refunded within a reasonable time. The order has to be placed online. Customers can complete payment online or over the phone. 

The information provided by a customer are being processed by automatic systems and considered as proof of an order being placed, its content and date. 

France-Caviar.com reserves the right to verify provided information prior to confirming the order and delivery. This check does not have to occur. When it occurs, the customer will be notified by email within 24 hours (excluding Saturdays, Sundays and holidays) following receipt of the order.

France-Caviar.com reserves the right to cancel any order that was placed by a customer with whom there is a dispute over payment for a previous order. The online payment is then offset with amounts due under previous orders.

The Customer is responsible for information provided while placing the order and should ensure that these information are correct and not used for fraudulent purposes, or in connection with a criminal offence. France-Caviar.com cannot be held responsible if information provided by a customer unables delivery or leads to delays delivery or unlawful activities. 


(21)  Shipping

Delivery will be recorded and made primarily by FedEx or Chronopost (from France) or Royal Mail (from the UK). In special cases France-Caviar.com might use another carrier. For Deliveries in France or UK, we will typically send recorded and guaranteed by the following day at 13h00.

Delivery is made within specified time, directly to the address provided. You are informed about the delivery date and time slot. In case the product was not delivered due to your absence, you will have to arrange a collection from the point indicated on the calling card. If order is not collected within a stipulated time, the parcel will be returned. Transportation costs and management will be invoiced before sending new products and your order will not be refunded in any case.

The seller cannot be held responsible for delivering goods within specified time if a delivery is affected by bad weather, accidents and other situation that are not foreseen or in its control.

The customer should always check the content and condition of a package upon arrival.

All complaints should be directed to France-Caviar.com regarding issues with the product(s) and directed to the carrier company for any problem with delivery. (+44.20.7001.2988 or + or contact@france-caviar.com) 

The customer has 3 days from delivery to address his objections. The customer has the right of return faulty product(s) in accordance with these terms and conditions.

It might happen that due to stock level, items in your order will delivered separately. In this case you will be charged for one delivery only, regardless on number of parcels sent to you. 

However if you would like certain items to be delivered to different addresses, you must place two separate orders and delivery charge for each address will apply.

For security reasons, the company name will not appear on packages sent to you. 

For packages that are originating from our company, please refer to the address on those below. France-Caviar.com does not accept any responsibility for the state of a parcel that is sent back to a courier depot due to a recipient not being at the shipment address.


(22)  Right of withdrawal

You have 7 days (from receipt of items) to change your mind. If you request a product to be exchanged or refunded, you must return the product in its original packaging, undamaged with all accessories at one of the following addresses:

France-Caviar.com, 1134 New Providence Wharf, 1 Fairmont Avenue, London E14 9QJ, England

Bellorr, The Verthonay, 37340 Avrillé the Culverts, France

Upon exercise of the right of withdrawal, France-Caviar.com reimburse the amount you paid except the cost of return shipping and the first shipment. Repayment is due within 15 days. .

• If the customer returns the unopened package: France-Caviar.com reimburses the package’s products.

• If the customer returns the product due to malfunction or nonconformity to the information that customer provided, France-Caviar.com refunds the cost of product, shipping and potential costs of return shipping.

• If the customer wishes to return a product that is not faulty: France-Caviar.com reimburse the product but shipping fees are at the customer’s cost.


(23)  Delivery of caviar for France and the European community

Our products are being shipped in special, insulated boxes, with ice packs inserted. This is how we ensure that content of the parcel is properly preserved and transported at the right temperature. Upon receipt of your package, immediately place your caviar in the refrigerator, on a bed of crushed ice. Beware that contact with the lemon juice (or any acid) or any metal instrument would irreparably affect the taste of caviar. You should eat caviar using a pearl or plastic spoon.


(24)  Postage and packaging

Prices of each article do not include shipping. Shipping cost at fixed rate is added at checkout.

The final price is specified in the order confirmation and is inclusive of price of items, packaging, delivery, handling of goods, all taxes and VAT. 


(25)  Special offers 

Please note that special offers (voucher codes) are restricted to one per order.


(26)  Payment

The price charged to the customer is the price indicated on the order confirmation sent by France-Caviar.com and is payable on the day of the order. Payment is taken via secure online payment system PayPal, either online or on the phone.

The order validated by the customer will be considered effective after being accepted by the payment centre. If the payment is being refused by payment centre, the order will be cancelled and the customer notified by email.

In addition, France-Caviar.com reserves the right to not accept any order from a customer with whom there is a dispute.


(27)  Liability

This contract is subject to law.

France-Caviar.com cannot be held liable for damages of any kind, whether tangible or intangible property, which may result from improper use of products marketed or abnormal use.

In case of dispute, the customer should first contact the company to obtain an amicable solution.


(28)  Legal Information

Collecting data from minors must be authorised by parents. Information is collected for purposes of distance selling is required, this information is essential for processing and delivery orders, preparing invoices and warranty contracts. The lack of information results in the cancellation of the order.

Under British law, sale of alcohol to minors under 18 year old is prohibited. France-Caviar.com is legally obliged to refuse selling or supplying of alcohol to anyone aged under 18.

Anyone ordering alcoholic products from France-Caviar.com web site is committed to having 18 years of age at the time of order.(Alcohol abuse is dangerous for your health. Consume in moderation).


(29)  Policy discretion

See Privacy Policy

France-Caviar.com - Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


(1) This privacy policy

This privacy policy was made using an SEQ Legal privacy policy template created for http://www.employmentlawcontracts.co.uk.


(2) What information do we collect?


We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us; 

Note that when you make a purchase through our website or via telephone, you will need to key in / share your credit or debit card number and your name, postal address, telephone number and email address. This information is necessary in order to process your payment and make delivery of your goods. We do not store the financial details (credit or debit card numbers) of our customers.


(3) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. 

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website.  We will use the persistent cookies to: enable our website to recognise you when you visit. 

Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites.


(4) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website. 

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal.  You can review the PayPal privacy policy at www.paypal.com.  We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.


(5) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information: 

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.


(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. 

We may also notify you of changes to our privacy policy by email.


(8) Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.


(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


(10)  Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.


(11) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to contact@france-caviar.com or by post to 1134 New Providence Wharf, 1 Fairmont Avenue, E14 9QJ, London.